"Three friends and I bought this pack on sale at REI. We were doing the 10-mile hike into Havasupai and were all in need of a new pack.
The pack was great in the respect that it had so many pockets and lots of zippers for easy access into and out of the bag. We all really liked the detachable lumbar/hydration pack, and the size, but if the pack isn't comfortable, no number of pockets or special features will make the pack right.
There were more negatives than postives to this pack. We all ended up returning the pack after the trip. We were all different shapes and sizes, but no matter what we did to adjust the straps, the suspension and the waist belt, the pack just didn't fit any of us. It constantly left the weight on our shoulders. It fell in the middle of our butts rather than above or on our waist. The shoulder straps were too short for any of us. The shoulder and waist straps were not thick enough nor comfortable.
It was less than a mile into the trip that we just realized we all had the wrong pack. None of us were comfortable."